At thefabfits, we strive to provide our customers with high-quality and stylish clothing. We understand that there may be occasions when you need to return a purchase. Please read our refund policy carefully to ensure a smooth and hassle-free process.
1. Eligibility for Refund:
- You are eligible for a refund if you return the item(s) within 30 days of the purchase date.
- To be eligible, items must be unused, in the same condition as received, and in their original packaging with all tags attached.
2. Non-Refundable Items:
- Gift cards, downloadable software, and personalized/customized items are non-refundable.
3. Refund Process:
- To initiate a refund, please contact our customer support team at nikhil@thefabfits.com within 30 days of receiving your order. Provide your order number and details about the item you would like to return.
- Once your return is approved, we will provide you with a return authorization and instructions on how to proceed.
4. Return Shipping:
- Customers are responsible for the return shipping costs, except in cases where the item received is defective or incorrect. We recommend using a trackable shipping service to ensure your return is received.
5. Inspection and Processing:
- Upon receiving your returned item, our team will inspect it to ensure it meets the eligibility criteria.
- Refunds will be processed within 7-10 business days after the item is received.
6. Refund Method:
- Refunds will be issued to the original payment method used for the purchase.
7. Exchanges:
- If you would like to exchange an item for a different size or color, please contact our customer support team. Exchanges are subject to availability.
8. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, including return shipping costs.
9. Cancellation Policy:
- Orders can be canceled within 24 hours of purchase. After this period, orders cannot be canceled as they may have already been processed for shipping.
10. Contact Information:
- For any questions or concerns regarding our refund policy, please contact us at nikhil@thefabfits.com
We appreciate your understanding and cooperation. Thank you for shopping at thefabfits.com